Trial, Billing & No-Refund Policy

WebsyChat does not offer returns, chargebacks-as-refunds, or money-back guarantees on subscription fees. Except where mandatory consumer law in your country requires a remedy we cannot waive, all payments are final and non-refundable, including:

• Fees charged when a free trial converts to a paid plan
• Monthly or yearly subscription renewals
• Unused time after you cancel mid-cycle
• Downgrades (changes apply going forward; no prorated cash refunds)
• Fees paid when you forgot to cancel before the trial ended

If you believe a charge is unauthorized due to fraud, contact support@websychat.com immediately so we can investigate with our payment processor.

Eligible new Clients may start a free trial lasting 7 days from activation of the trial (or plan selection, as shown in your dashboard).

• During the trial you can explore the Service within plan limits (websites, messages, storage, seats as applicable).
• We may require a valid payment method up front so that billing can start automatically if you do not cancel.
• We may refuse, shorten, or withdraw trials in cases of abuse, multiple trial accounts, or fraud risk.

If you want to keep using WebsyChat, you do not need to do anything special to “confirm” beyond keeping your account and payment method valid. At the end of the 7-day trial, your selected plan starts automatically and the applicable subscription fee is charged.

If you do not want to continue, you must cancel before the 7-day trial period completes.

• Cancel from billing / subscription settings in the Client portal, or email support@websychat.com with enough notice for us to process cancellation before trial end.
• If cancellation is completed in time, you will not be charged for the paid plan that would have started after the trial.
• If you cancel after the trial has ended and billing has started, the charge already incurred is not refundable. Access continues until the end of the paid period then in effect, unless we state otherwise.

When the 7-day trial ends without a timely cancellation, paid service begins automatically. By starting a trial you authorize WebsyChat, WebsyLime, and its payment processor to charge your payment method for the selected plan on a recurring basis until you cancel. Card payments will be processed on WebsyLime's merchant account when checkout is enabled.

It is your responsibility to calendar the trial end date and cancel on time if you do not wish to be billed.

• Plans renew automatically each billing period (monthly or yearly as selected).
• You can cancel renewal in the portal; cancellation stops future renewals.
• Unless required by law, we do not refund the current period after renewal has charged.
• Failed payments may result in suspension of embeds and product features until resolved.

Upgrades may be prorated or applied immediately per checkout flow. Downgrades take effect at the next renewal when site/usage limits allow. Exceeding a lower plan’s limits may require removing websites or content before downgrade.

Prices may be shown exclusive of taxes. Applicable VAT, sales tax, or similar will be charged where required.

This Policy supplements the Terms of Service. If there is a conflict on trial, billing, or refunds, this Policy controls for those topics.

Billing support: support@websychat.com